RNO1
Toby Long, Toby Long Design
Best part of the experience?
My business is very relationship-based, and that’s how I engaged with this process. The personalities behind this effort were as important to me as anything else. I liked the look and feel of the work, and I liked the presentation of the company, but most importantly, I liked the people with whom I was connected. That really connected the dots for me. I was not on a campaign to do a lot of interviewing. I hire people who I know can perform.
Change about the experience?
One point of critique for RNO1 may be their over-reliance on online management coordination and project management tools instead of just picking up the phone to talk to somebody. I think that was a little bit lacking.
Overall Feedback:
RNO1 designed and updated an existing Squarespace website for an architecture design firm. The website provided buying information for users, and RNO1 helped with establishing a stronger online presence. I liked the look and feel of the work ... but most importantly, I liked the people with whom I was connected. The redesigned website has received plenty of positive feedback from users, as well as from people within the client’s design network. RNO1 provided reassurance by establishing a solid relationship with the client before the work began, which laid the foundation for a successful partnership. We didn't do a lot of recasting of traffic tools, but we have received a lot of positive feedback from people in our network. If I'm being honest, I think the project was a little slow. But, I understand the creative process, and in the end, I was satisfied with how we brought everything together. My business is very relationship-based, and that’s how I engaged with this process. The personalities behind this effort were as important to me as anything else. I liked the look and feel of the work, and I liked the presentation of the company, but most importantly, I liked the people with whom I was connected. That really connected the dots for me. I was not on a campaign to do a lot of interviewing. I hire people who I know can perform. One point of critique for RNO1 may be their over-reliance on online management coordination and project management tools instead of just picking up the phone to talk to somebody. I think that was a little bit lacking.
- Hired for:
- Web Design
- Hired In: 2016
Pet Boarding Company
Best part of the experience?
RNO1 provided Facebook and Google Ad campaign management for a luxury pet grooming company.
Change about the experience?
Nothing at this time that I can think of.
Overall Feedback:
There was a lot of open communication and constant feedback. RNO1 constantly offered recommendations on best practices. Their communication stood out. I was doing a search of providers outside of Florida. When I stumbled across them in California, they were voted one of the top 10 digital agencies out there. That piqued my interest. I read on their website about what they do and they seemed very knowledgeable in that space. Since that space is constantly changing, having a partner who gets that is important to me. We saw results on the new customer acquisition side, and that was our goal. There was an uptick of 30% to 40% for Internet leads coming locations that were not driving those before. RNO1 did very well in terms of project management. There was a lot of open communication and constant feedback. They gave us recommendations and we gave them ours. We found that RNO1 was flexible and accommodating to our recommendations. They are on the West Coast and we are on the East Coast, so I was curious about how that was going to work out. They came across as very personable. Their expertise and recommendations have been great.
- Hired for:
- Digital Marketing
- Hired In: 2016
Scott Schumaker
Best part of the experience?
We used Basecamp for our management and everything was simple and straightforward. I think there was only one designer assigned to the project, and we communicated to him through the project manager. Everything was coordinated well.
Change about the experience?
No changes.
Overall Feedback:
The client hired RNO1 to update their website on a Squarespace-based platform which included work on e-commerce functionality and a Spotify playback function. We found RNO1 to be extremely responsive and exceptional at communicating. They were very creative, and my whole team was very happy with their work. RNO1’s work led to a smoothly running site. The client praised the agency’s detailed tutorial videos and straightforward approach to project management. There were no issues during the partnership and RNO1 is recommended to others. The site went live in the beginning of February 2016. We have RNO1 on retainer for maintenance, but haven't had to use them. The site has been running so smoothly, and the videos that they provide are so detailed that I don't foresee them having to step in any time soon. We used Basecamp for our management and everything was simple and straightforward. I think there was only one designer assigned to the project, and we communicated to him through the project manager. Everything was coordinated well. I found the tutorial videos that RNO1 sent to us to be very helpful, and I appreciate that they include them in their package. We had gone through a similar design process with other website developers before, but had not been happy. We found RNO1 to be extremely responsive and exceptional at communicating. They were very creative, and my whole team was very happy with their work.
- Hired for:
- Web Development
- Hired In: 2016
Co-Founder, Curium
Best part of the experience?
RNO1’s contributions resulted in increased web traffic and a greatly improved user experience that encouraged far more sign-ups. The client praised the agency for their responsiveness, excellent project management, and high quality of work.
Change about the experience?
Off the top of my head, I honestly can’t really think of anything. They pretty much blew us away. There was never a point during the project that we ever talked about anything that we wanted different, or changed, or negative. It was pretty solid all the way through, so nothing really sticks out, to be honest.
Overall Feedback:
RNO1 provided a variety of services for the client including logo design, color palette, initial concept, design, layout, and Squarespace integration. I felt like I was really their only client the whole time, and we weren’t. They [RNO1] also really seem like they enjoy what they’re doing, and it reflects in their work. I don’t have exact numbers, but I know for a fact that the traffic to the website has increased. One of the main issues we were having initially was that we had a membership form that was integrated through Google Docs, and it was very clunky and not very user-friendly. Out of 300 or 400 people, we would have maybe 2 people that would actually go through the sign-up process. Now that they’ve integrated it in a much more user-friendly way, I’d say probably 50% of the people that go to the website ultimately end up signing up and filling out that form, so that’s been pretty huge for us. The RNO1 team was great as far as quality of work and project management are concerned. Michael was super responsive. You’d email him and he would get back to you in a couple hours, so there would be multiple back-and-forths through the day. He was on top of timelines and everything. Everything they laid out when we went over the project was stuck to 100%. As far as the quality of their work, RNO1 exceeded our expectations. We didn’t want to spend a ton of money on the website, so we didn’t know what to expect. At the end of the day, we really liked what they came up with, not only the website but the logo design too. Two things make them really stand out. I mentioned it before, but they’re really good about getting back to you. Response time is just exceptional with RNO1. I felt like I was really their only client the whole time, and we weren’t. They also really seem like they enjoy what they’re doing, and it reflects in their work. They’re really excited about the project, and so it was nice working with people that are passionate about what they do.
- Hired for:
- Web Design
- Hired In: 2016
Gerard Bao, BloomReach
Best part of the experience?
RNO1 provided a variety of services for the client including graphics animations, QA, and the development and maintenance of their new website.
Change about the experience?
I would say probably keeping SEO [search engine optimization] top of mind would've been good. The website works and is great, but it could've been cleaned up a little bit more as far as how we designed the header tags for optimized search traffic and all that good stuff. Honestly, we're a company that doesn't get much of our business through SEO. That's nice to have – not so important to us – but it would be nice.
Overall Feedback:
RNO1's great attitude sets them apart. ... The service and attitude was great. RNO1’s contributed to a website that received positive feedback and increased engagement from its users. The client would have liked a greater emphasis on SEO, but praises the agency for their excellent project management and quality work. I don't have any particular metrics to share, but the overall response to the new website was very positive. We definitely saw more engagement based off the new design and new website. People said it had a lot of character – probably had to do something with the design – but the design's only good if you can make it a reality. Project management perspective out of 10 was a nine. For quality of work, I'd give an eight, but I think that just comes with fast development – like a build fast, break things kind of mentality. The good thing is they were able to correct any kind of small glitches that came up within the design. I think that would be the only thing – just small attention to detail. But, that's what you need an extra set of eyes on my end for – to make sure everything is running smoothly. RNO1's great attitude sets them apart. They kept on mentioning how they wanted to be treated like an extension of our team, ready whenever needed and happy to help and not just another vendor. The service and attitude was great.
- Hired for:
- Web Design
- Hired In: 2016