Overview
As one of Canada’s longest running privately-held contact center service provider, Advantage Communications Inc. (ACI) has built a reputation of integrity, honesty, efficiency and partnership. The company is known for creating true partnerships with clients, providing excellence in cost innovation and customer service directed by the expert leadership team and seasoned staff.
Founded in 1996 in Charlottetown, Prince Edward Island, ACI specializes in providing superior service in customer care and technical support to North American companies in Telecommunications, Technology, Start-ups, Retail and Customer Service, and Banking. Advantage Communications operates contact centres strategically located in eastern Canada and Jamaica with some of the lowest attrition rates out there. These communities enable the company access to a very stable, loyal and friendly workforce committed to service excellence. Since expanding to the Caribbean in 2013, ACI has increased the ability to scale and manage peak-season periods for its clients.
With experienced and engaged leadership and shareholder teams in both regions, Advantage Communications has been able to extend its reputation for excellence from eastern Canada to the Caribbean.
Advantage has implemented best practices and embraced technology to make the customer experience seamless across all forms. Whether it be their first call resolution best practices, advanced artificial intelligence integrations, operational efficiencies or live call guidance system that offers direction during live calls. Advantage Communications is equipped to provide your customers a memorable customer experience!
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18 REVIEW(S)
Premier Medical Supply
Best part of the experience?
Fast, honest, and successful. They absolutely did exactly what they promised to deliver and more.
Any suggestion or changes about the experience?
I would not and never change my experience. Williams Web Solutions has been phenomenal on our first design and definitely on our revisit with the new design.
Overall Feedback:
Many years ago we hired Williams Web Solutions to handle our online needs with a stunning website and had been pleased with the service. Through their patience and neglect on our part, we allowed our website to lapse and our domain. Once we discovered our error, we immediately contacted ONLY Williams Web Solutions to resolve our problem. Within no time at all they redesigned and relaunched a much more beautiful website than we could have imagined and fully submitted it into Google. Since then, business has been booming and we have only Williams Web Solutions to thank for that.
- You hired them for:
- Web Design
- Hired in: 2013
Safety Eyes of America
Best part of the experience?
Prompt service and very knowledgeable staff to any issues and needs that we've had.
Any suggestion or changes about the experience?
Had a minor issue with a couple of images that were copyrighted and we couldn't use on our website but that was resolved very quickly.
Overall Feedback:
Many years ago when we first started our business—Texas Industrial Safety Specialists—we were searching for a local website developer from our area. We were very surprised to discover a development agency less than an hour away from our very small town. We contacted Robert at Williams Web Solutions. Not only did they develop a beautiful website for us, but when we opened our newest business venture several years ago, it was a no-brainer that we contracted Williams Web Solutions again to take care of our website. We have been very pleased with his work and they are always quick to handle any needs that we have, even long after the website was developed. If you’re looking for a website designer, we ONLY recommend Williams Web Solutions.
- You hired them for:
- Web Design
- Hired in: 2013
Custom Projects HTX
Best part of the experience?
Beautiful design, lots of communication, knowledgeable staff, and price was very affordable
Any suggestion or changes about the experience?
I don't have any negative feedback about this business. It was a wonderful pleasure working with them.
Overall Feedback:
Because of a friend’s recommendation, I was introduced to Williams Web Solutions. I contacted them and was pleased to hear how knowledgeable they were about my type of business. After almost nearly a year of communications, we decided to pursue this arrangement. Robert at Williams Web Solutions got to work with asking all the right questions and began working on the website. After a time, they developed a very beautiful website. With a couple of minor tweaks, we are pleased to have our very beautiful website. We at Custom Projects highly recommend Williams Web Solutions if your business in Houston needs a website design or redesign.
- You hired them for:
- Web Design
- Hired in: 2023