I design and write information so that people understand it, making it simple to use and more effective at its job. Giving language clarity and a suitable tone-of-voice, delivering information in more user-friendly formats, and giving structure and clear navigation to increase information's usability are just a few ways to improve clarity.
Whatever the kind of information, I consider the context of all types of material, including the audience, their needs, and the situation in which it will be used.