Overview
We are platform agnostic but focus on owned communities for customers, members, partners, and employees. We believe that to make an effective, successful social space, functionality is less important than truly understanding your audience members, their needs and their motivations for choosing to spend time on your platform. If you can link your business processes to their key motivations, you can focus your efforts in areas to achieve lasting success.
Shilbrook offers a wide range of services including:
Audience research Workshops with senior management Interviews and 121s with senior management and department heads Helping the project sponsor develop the business case Identification of project champions Training project champions Drafting and assisting champions to draft policies, processes and plans to support the community Advice on configuration of the platform Recommendations on resourcing the community management Support on launch Mentoring the community management
A key aspect of this is ‘social learning’ – using the platform the client has chosen to work with key project champions (internally, from customer-facing departments, and externally, active members known to be enthusiastic about online engagement), to explore the opportunities and challenges that the platform offers, and to develop the policies, plans and practices that will be needed. These social learning programmes will be tailored to the client, and Shilbrook consultants are continually on hand to prompt, provoke and persuade participants to engage with the topics put up for discussion.
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18 REVIEW(S)
Premier Medical Supply
Best part of the experience?
Fast, honest, and successful. They absolutely did exactly what they promised to deliver and more.
Any suggestion or changes about the experience?
I would not and never change my experience. Williams Web Solutions has been phenomenal on our first design and definitely on our revisit with the new design.
Overall Feedback:
Many years ago we hired Williams Web Solutions to handle our online needs with a stunning website and had been pleased with the service. Through their patience and neglect on our part, we allowed our website to lapse and our domain. Once we discovered our error, we immediately contacted ONLY Williams Web Solutions to resolve our problem. Within no time at all they redesigned and relaunched a much more beautiful website than we could have imagined and fully submitted it into Google. Since then, business has been booming and we have only Williams Web Solutions to thank for that.
- You hired them for:
- Web Design
- Hired in: 2013
Safety Eyes of America
Best part of the experience?
Prompt service and very knowledgeable staff to any issues and needs that we've had.
Any suggestion or changes about the experience?
Had a minor issue with a couple of images that were copyrighted and we couldn't use on our website but that was resolved very quickly.
Overall Feedback:
Many years ago when we first started our business—Texas Industrial Safety Specialists—we were searching for a local website developer from our area. We were very surprised to discover a development agency less than an hour away from our very small town. We contacted Robert at Williams Web Solutions. Not only did they develop a beautiful website for us, but when we opened our newest business venture several years ago, it was a no-brainer that we contracted Williams Web Solutions again to take care of our website. We have been very pleased with his work and they are always quick to handle any needs that we have, even long after the website was developed. If you’re looking for a website designer, we ONLY recommend Williams Web Solutions.
- You hired them for:
- Web Design
- Hired in: 2013
Custom Projects HTX
Best part of the experience?
Beautiful design, lots of communication, knowledgeable staff, and price was very affordable
Any suggestion or changes about the experience?
I don't have any negative feedback about this business. It was a wonderful pleasure working with them.
Overall Feedback:
Because of a friend’s recommendation, I was introduced to Williams Web Solutions. I contacted them and was pleased to hear how knowledgeable they were about my type of business. After almost nearly a year of communications, we decided to pursue this arrangement. Robert at Williams Web Solutions got to work with asking all the right questions and began working on the website. After a time, they developed a very beautiful website. With a couple of minor tweaks, we are pleased to have our very beautiful website. We at Custom Projects highly recommend Williams Web Solutions if your business in Houston needs a website design or redesign.
- You hired them for:
- Web Design
- Hired in: 2023